These Terms of Service (“Terms”) govern requests for and performance of services by Ocala Haul & Wash (“we,” “us,” or “our”). By submitting a request, electronically accepting these Terms, approving a quote, or allowing work to begin, the customer agrees to these Terms.
1. Services
We provide junk removal, hauling, cleanout, loading, transportation, disposal coordination, and pressure-washing services in and around Ocala, Florida. Availability, equipment, staffing, property conditions, disposal rules, and safety requirements may limit a requested service.
2. Requests, estimates, and final pricing
Online dates and time windows are requests until confirmed. Website calculators, ranges, photos, videos, messages, and descriptions may support a preliminary estimate but cannot reveal every condition. Before work begins—or when a material difference is discovered—we may revise the price based on actual volume, weight, item type, labor, stairs, distance, access, contamination, disposal fees, surface condition, water access, or other relevant conditions. The customer may decline a revised price before the affected work begins.
3. Authority to remove property
The customer represents that the customer owns the items or has lawful authority from the owner to direct their removal. We may rely on the customer’s instructions regarding which items are to be taken. The customer is responsible for disputes arising from lack of authority or incorrect instructions.
4. Money, documents, and valuables
Before service, the customer must inspect all items and remove cash, jewelry, identification, financial or legal records, photographs, digital devices, medication, collectibles, and other valuable or irreplaceable property. Once items are loaded and transported, recovery may be impossible. Notify the crew immediately if an item was included by mistake.
5. Prohibited or restricted materials
We may refuse any item that is unsafe, illegal, undisclosed, or not accepted by available facilities, including explosives, ammunition, biohazards, medical waste, asbestos-containing material, chemicals, solvents, fuels, pesticides, pressurized cylinders, radioactive material, unknown liquids or powders, excessive concrete or dirt, and other hazardous or regulated waste. The customer must disclose suspected hazardous material before arrival. Special handling, if legally available and separately accepted, may require additional charges.
6. Safe access and site conditions
The customer must provide lawful and reasonably safe access to the property and work area, including gates, driveways, parking, stairs, pets, utilities, and authorization required by an owner, landlord, association, or local authority. The customer must identify hidden hazards, fragile areas, septic systems, irrigation, low clearances, weak surfaces, utilities, and other material risks. We may stop or postpone unsafe work.
7. Preexisting damage
Weathering, cracks, loose paint, oxidation, rot, weak masonry, damaged seals, deteriorated surfaces, hidden defects, and ordinary wear may become more visible during removal or pressure washing. We are not responsible for preexisting damage or failure caused by conditions that could not reasonably be identified before work. We may document conditions with photos or video for service and claim records.
8. Pressure-washing conditions
The customer must close windows and doors, protect people, pets, plants, electronics, and personal property, and disclose delicate coatings or surfaces. Unless otherwise agreed, the customer provides lawful access to a functioning water source. Pressure washing cannot guarantee removal of every stain, discoloration, rust, oil, mold, organic growth, or permanent defect. Certain surfaces may require lower pressure, chemicals, testing, or refusal. Runoff and local restrictions may affect method or timing.
9. Appointments, delays, and weather
Arrival windows are estimates. Traffic, equipment issues, prior jobs, disposal-facility delays, unsafe conditions, severe heat, lightning, rain, wind, water restrictions, or events outside reasonable control may require delay or rescheduling. We will make reasonable efforts to communicate material changes.
10. Cancellation and rescheduling
Please provide notice as early as possible. Repeated late cancellations, denial of access, or material undisclosed conditions may result in refusal of future service or a reasonable trip or cancellation charge, but only when disclosed and agreed before the charge is imposed.
11. Payment
Payment terms and accepted methods are stated in the confirmed quote, invoice, or payment link. Unless otherwise agreed, payment is due upon completion. Links may be provided through Square or Stripe. The customer is responsible for approved charges, applicable taxes, processor disputes, and lawfully disclosed returned-payment costs.
12. Additional work and charges
Work outside the confirmed scope—such as additional items, volume or weight, difficult access, extra labor, special handling, or added surface area—requires customer authorization before the additional work and charge are undertaken. Authorization may be written, electronic, or clearly given at the job site.
13. Disposal, recycling, and donation
Unless otherwise agreed, removed items become our responsibility after loading and may be disposed of, recycled, transferred, or donated lawfully based on condition, safety, facility rules, and practical availability. We do not guarantee donation, recycling, resale, or tax-deduction eligibility.
14. Damage claims
The customer should inspect the work promptly. A property-damage claim should be reported as soon as reasonably possible, preferably within 48 hours, with photos, a description, service date, and supporting information to jlp1960@ocalahaul.com. Prompt notice helps investigation; this request does not shorten a nonwaivable period provided by law.
15. Limitation of liability
To the fullest extent permitted by applicable law, Ocala Haul & Wash is not liable for indirect, incidental, special, punitive, or consequential damages, or loss caused by undisclosed conditions, prohibited materials, lack of customer authority, valuables left in removed items, or preexisting defects. Any limitation applies only to the extent enforceable and does not exclude liability that cannot legally be limited.
16. No waiver of legal rights
Nothing in these Terms waives rights or remedies that cannot lawfully be waived, including applicable consumer-protection rights.
17. Governing law and venue
Florida law governs these Terms, without regard to conflict-of-law principles. When legally permitted and applicable, disputes shall be brought in the state or federal courts serving Marion County, Florida. A mandatory venue rule or other nonwaivable law controls if it requires a different venue.
18. Electronic communications and acceptance
The customer agrees that requests, confirmations, quotes, notices, approvals, records, and agreements may be provided electronically by website, email, text message, or another agreed method. Checking the acceptance box and submitting a request constitutes electronic acceptance associated with that request. The customer should retain relevant communications and the current Terms.
19. Changes and severability
The version accepted with a request governs that request unless the parties agree otherwise. If a provision is unenforceable, the remaining provisions continue to the extent permitted by law.
20. Copyright and Intellectual Property
All original content made available through the Ocala Haul & Wash website, including original text, photographs, graphics, logos, icons, illustrations, videos, layouts, design elements, and other original materials owned by Ocala Haul & Wash, is protected by applicable United States copyright, trademark, and other intellectual property laws.
Except as permitted by applicable law, no Ocala Haul & Wash-owned content may be copied, reproduced, republished, distributed, modified, displayed, transmitted, sold, licensed, used to create derivative works, or used for commercial purposes without prior written permission from Ocala Haul & Wash.
Nothing on this website grants any license or ownership interest in Ocala Haul & Wash intellectual property except where expressly stated in writing.
Third-party names, trademarks, photographs, software, or other materials appearing on the website remain the property of their respective owners and are used subject to applicable permissions, licenses, or law.
21. Contact
Ocala Haul & Wash
Ocala, Florida
Phone: (407) 758-9632
Email: jlp1960@ocalahaul.com